Frequently Asked Questions

MyUCID FAQs

FAQ
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Every student, faculty, and staff at NJIT is issued a UCID, which is their NJIT account. 
New students, faculty, and staff need to claim their UCID in order to set up their NJIT account. This is a one-time process that, once completed, enables you to access all NJIT computing services that use single sign-on (e.g. Highlander Pipeline, Gmail, Canvas, Banner), and NJITDM (faculty and staff). 
A personal UCID claim notification is emailed to you from MyUCID Management (myucid-no-reply@njit.edu). Click on the red Claim your UCID button in the email, then follow the instructions on the subsequent screens to complete your account setup. 
Admitted students will be sent a UCID claim email soon after being accepted to NJIT. Faculty, staff, and guests will be sent a UCID claim email soon after signing their offer letter. 
Go to MyUCID.njit.edu and click Claim Your UCID. Submit your information in the Resend your Claim Notification form. The NJIT-ID and personal email address you enter must match the information in our system, which would have been provided during the application or hiring process. If the information matches, the UCID claim notification will be resent to your personal email address.
  • Please Note: This form is not available to those with NJIT guest accounts as guests are not given NJIT-IDs. If you are a guest and cannot find your UCID claim email, please contact the Service Desk at (973) 596-2900.
  • For those admitted prior to 2/20/26: Go to MyUCID.njit.edu and click Claim your UCID. In the Resend Your Claim Notification form, enter your 8-digit NJIT ID (found on your application status portal and your decision letter) and the personal email address you applied with to receive a claim notification email.
  • For those admitted after 2/20/26: You will receive an email to the personal email address you applied with, containing a unique UCID claim notification. Click the red Claim Your UCID button and follow the instructions to complete your account setup. If you need the claim notification email resent to you, go to MyUCID.njit.edu and click Claim Your UCID.
Yes, all NJIT members are required to enroll in Duo MFA when claiming their UCID. Duo provides additional security to NJIT by preventing unauthorized access to NJIT accounts. You will frequently be asked to authenticate using Duo when logging in with your NJIT credentials. Visit Duo Two-Factor Authentication for more information on Duo at NJIT.
As of February 2026:
  • UCID passwords will now be managed through Highlander Nexus
  • The password reset process will look different though the functionality will remain the same
  • UCID passwords can no longer be reset via Ctrl+Alt+Delete on Windows devices
Go to the Accounts & Access page on Highlander Nexus and click on Change MyUCID Password under Quick Links. Follow the instructions on the subsequent screens to reset your password.
Go to login.njit.edu and click Forgot password?, then follow the instructions on the subsequent screens to complete the password reset process. 
Passwords will expire after one year. You will receive an email notification as your account approaches the password expiration date and you will need to follow the instructions provided in this email to reset your password.
Contact the IST Service Desk by calling (973) 596-2900, emailing ServiceDesk@njit.edu or visiting servicedesk.njit.edu.